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Frequently Asked Questions

1. What can Pretecht do for me that my independent computer contractor can’t?

By its very nature, Pretecht was created to be proactive and preventative. The 3 key differences are as follows:

  • By capturing and analyzing 100+ snapshots of system data at scheduled intervals and trending that data over time, Pretecht identifies problems before they become an issue and prevents system disasters.
  • By continuously monitoring your environment for problems and alerting our network technicians when key threshold parameters are met, our consultants correct problems before you are even aware there was an issue.
  • Finally, by being able to compare current snapshots of data with historical ones, our technicians have the tools to immediately identify the root cause of an issue without spending hours troubleshooting a situation. Pretecht allows our consultants to quickly solve problems saving you time, money, and high-levels of frustration.

2. How do I evaluate what level of support is right for my business?

SSE’s consultants are trained to know what questions to ask you to help you determine the level of support that is right for your business. But, at a high-level you can use the following to evaluate your needs:

  • If you are a small business owner that is looking to gain control over IT costs with premium level of support, our Platinum Service Plan allows you to budget a certain amount every month and never pay more for unlimited support!
  • If you are a small business owner that is looking to reduce their monthly technology support costs, our Gold Service Plan reduces the amount of technical support that a small business needs due to the preventative, proactive nature of our service with a preferred rate offered for all technical support.
  • If you are a small business owner that has an IT employee that is stretched too thin, but you are not at the point that adding another employee is justifiable, leveraging our Bronze Service Plan will ensure your network is being monitored 24X7 and all the monthly, routine technical maintenance is being done to reduce system disasters.

3. Will Pretecht see any of my sensitive, confidential business data?

Pretecht scans do not look inside documents, but rather at the systems that hold the data.

4. How is Pretecht different than monitoring software?

Monitoring software will just alert you to a problem. Pretecht is predicting problems allowing our consultants to prevent system disasters. And, should a problem arise, Pretecht has the tools to immediately identify the root cause of an issue saving significant hours on the part of a technician troubleshooting a situation. Finally, Pretecht provides technical support from our expert team of networking consultants that each have a minimum of 12 years in network and computer support.